#PetsideStories Terms & Conditions

This page describes the terms on which Royal Canin India offers you access to its content and services (“Terms”). They apply to your use of our website or any related applications (including mobile phone applications) or on any other media formats for the purposes of promoting Petside Stories (collectively referred to as the “Site”). By using the Site, you agree to the Terms. It is therefore important that you read these Terms carefully.

We may from time to time update or change these Terms. Changes take effect 30 days after we post them on the Site, and by continuing to Use the Site, you will be subject to these changes and the new Terms. We therefore recommend that you revisit this page regularly to stay informed of the current Terms which apply to your use of the Site. These Terms supersede all previous oral and written terms and conditions (if any) communicated to you.

These Terms supplement and are in addition to the terms of our Privacy Policy. Our Privacy Policy explains the personal data that we collect about you and process when you use the Site. You can view our Privacy Policy by clicking here.

The Site and the content and services available from it, all of which are currently accessed from the domain, is owned and operated by Royal Canin trading as Royal Canin India. Royal Canin India Limited is a company registered in India under registration number AADCR4417JSD001. Its registered office is at 14th Floor, Unit 1401 & 1402, F Wing, Lotus Corporate Park, Off Western Express Highway, Goregaon (E), Mumbai 400063, Maharashtra, India. Royal Canin India Limited has granted a license to Royal Canin India India Private Limited, its wholly owned subsidiary duly incorporated under the laws of India, to use the domain name petsidestories.royalcanin.in and the trademark/logo bearing “Petside Stories” in connection with its business operations in India.

The terms “Petside Stories”, “Royal Canin India”, “we” and “us” on this page refer to Royal Canin India Limited and/or Royal Canin India India Private Limited, as applicable.

Your Use of the Site is solely for your own personal use. You should not:
use the Site to copy, reproduce, use or otherwise deal with any content of the Site;
use the content of the Site or any part of it for any commercial exploitation (except where you first obtain a licence to do so from us);
modify, delete, distribute or re-post any content of the Site, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos etc. that you do not own or have express permission to modify;
engage in any form of antisocial, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” “phishing” and “griefing” as those terms are commonly understood and used on the Internet;• reproduce, crawl or frame the Site on or from any other website and/or mobile application; or
use the Site in a way that might reasonably be expected to cause the Site to be interrupted, damaged, rendered less efficient or in a manner which could in any way damage the operation of another user’s computer:
In the event of any actual or suspected breach, your Use of the Site will be terminated immediately.

The Site provides links to third party websites and/or mobile applications. We make no representations as to the quality, suitability, functionality or legality of any sites to which we may provide links, or any goods or services available from such sites. You acknowledge that when you access a link that leaves the website of Royal Canin India or the Site, the site you will enter into is not controlled by Royal Canin India and different terms of use and privacy policies may apply. By accessing links to other sites, you acknowledge that Royal Canin India is not responsible for those sites. Royal Canin India reserves the right to disable links from third-party sites to the Site, although Royal Canin India is under no obligation to do so.

All matters concerning any goods and/or services that you purchase from a third party site, including without limitation all contract terms, are solely between you and the owner of that site and you agree not to hold Royal Canin India responsible or liable for any costs or damages to you or any third party arising directly or indirectly out of the purchase/availing by you of goods and/or services from any third party website and/or mobile application.

Petside Stories provides users with access to a share their stories. The Site, therefore, contains user-generated content (“UGC”) which we do not pre-screen and which contains views that are the opinions of those users. These views do not represent Royal Canin’s views, opinions, beliefs, morals or values and so, whilst we will do our best to monitor, edit or remove such UGC where we consider it appropriate or necessary to do so, we cannot promise that the content in or on the Site (or any of it) is accurate, complete or up-to-date, that it will not offend or upset or that it does not infringe the intellectual property of other third parties.

The user represents and warrants that, (i) where the UGC posted by a relevant user which does not belong to such user, the user has procured the right or the necessary permission or license to use the said UGC; and, (ii) the user shall not post or publish any UGC which is in contravention of any Indian laws, that which has not been created by the user, or that which violates the rights, title and interest of another person. Further, the user agrees and acknowledges that UGC posted or published on the Site by such user is non-confidential and that the user submits such information at their own risk.

To post a story, files, photos or images on our platform, you will need to register an account with us.

To register an account with us, you will need to provide us with your name, email address and details of your pet. You must be 18 years or older to register an account with Royal Canin India. By registering an account with us, you represent and warrant that you are at least 18 years old, that all information you submit is true, accurate and complete and you shall comply with these Terms. You may not sell or otherwise transfer your Royal Canin India account to another person or entity.

Royal Canin India reserves the right to refuse to offer access to or use of the Site to any person or entity at Royal Canin India’s sole discretion including by changing its eligibility criteria at any time.

Interaction on the Site
You understand and agree that any interactions and associated issues with other users of the Site or third party website on the Site including but not limited to your issues in relation to use of the Site and your experiences is strictly between you and the other users. You shall not hold us responsible for any such interactions and associated issues.

Prohibited User-Generated Content
You are solely responsible for the UGC that you post on the Site. Please therefore choose carefully the information that you post on the Site. You shall not host, display, upload, modify, publish, transmit, update or share any information (in any media or form), whether in the form of an article, comment, query, response or otherwise, that:
violates these Terms or any applicable law for the time being in force including, but not limited to, those governing false advertising, consumer protection and safety, discrimination, terror and hate speech;
is grossly harmful, blasphemous, obscene, pornographic, paedophilic or harmful to minors in anyway, hateful, or racially and ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, false, malicious, inaccurate or misleading, fraudulent in nature or involving the sale of counterfeit or stolen items or items which are otherwise illegal or otherwise unlawful in any manner whatsoever ;
links directly or indirectly, reference or describe goods or services that are prohibited under these Terms or applicable law;
belongs to another person and upon which you do not have any right; which infringes upon any third party’s intellectual property rights or other proprietary rights including but not limited to copyright, patent, trade mark, database rights and trade secrets;
infringes upon any third party’s rights of privacy, personality or endorsement;
is defamatory, libellous, seditious, harassing, threatening, invasive of another’s privacy, impersonates or intimidates any person (including Royal Canin India, its personnel or users), or falsely states, impersonates and/or otherwise misrepresents an affiliation with any person or entity, through for example, the use of similar email address, account names, nicknames, or the creation of false accounts, deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature ;
advertises or promotes anything including personal or commercial websites;
causes Royal Canin India to violate any applicable law, statute, ordinance or regulation including through taking a fee for a sale you make;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource or otherwise interfere with any person or entity’s use or enjoyment of the Site; and
threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

This is a non-exhaustive list which should be used as a guide on what you must not post on the Site or transmit to other users.

You agree not to hold Royal Canin India responsible or liable for any material posted on the Site by you or other users. If you become aware of misuse of the Site or wish to report any grievance as a result of your access or usage of the Site, please contact us on feedback.india@royalcanin.com. We shall, subject to the Terms set out herein and applicable laws, redress such grievance within 1 month from the date of receipt of grievance by us.

Royal Canin India reserves the right to reject, refuse to post and/or delete any UGC for any reason whatsoever, including, but not limited to, UGC being, in the sole opinion of Royal Canin India, in violation of these Terms or being considered to be offensive, illegal or in violation of the rights of any person or entity, or being harmful or threatening the safety of others.

Intellectual Property Rights
By posting any UGC on the Site, you hereby grant to Royal Canin India, a limited licence to use, change (including by deleting from or adding to UGC), perform, display, reproduce, and distribute such UGC on the Site or any related applications (including mobile phone applications) or on any other media formats for the purposes of promoting Royal Canin India. The licence you grant to Royal Canin India is worldwide, non-exclusive, royalty-free and sub-licensable. You warrant and represent that:
you own or have the necessary right to submit your UGC for use on the Site, and to grant the licence mentioned above; and
the posting of your UGC on the Site does not violate the rights of any third parties including privacy rights, publicity rights, copyrights, contractual rights or any other rights; and
you agree to pay all royalties, fees, and any other monies owing to any third party as a result of the use by us or any of our users of any UGC posted by you on the Site, and agree that once UGC is displayed on the Site, Royal Canin India is under no obligation to delete that content, and therefore it may continue to appear and be used indefinitely.

Compliance with laws
If you choose to use the Site outside the United Kingdom and India, then you are responsible for your compliance with local laws to the extent they are applicable. You specifically agree to comply with all local laws regarding online conduct and acceptable user-generated content.

By registering an account with us, you agree to receive an Royal Canin India newsletter by email from time to time. If you do not wish to receive these newsletters you may unsubscribe from the mailing list once you have registered using the link to your personal details on the site home page.

Royal Canin India owns rights in the name Petside Stories and the Petside logo that appears on the Site (the “ Logo ”). You are not permitted to, and you agree not to, use these marks in any way (including as part of any other trade mark, company name or domain name), in connection with any product or service.

Royal Canin India owns or is the authorised licensee of all intellectual property rights (including copyright) in and to the Site including intellectual property rights in the content hosted, published, displayed, uploaded on the Site by us (other than the UGC, subject to the license granted herein). Copyright laws and treaties throughout the world protect these works and all rights in and to them are reserved by us. No information, content or material from Royal Canin India may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without Royal Canin India’s express written permission.

The treatment of ownership of rights in UGC is set out in paragraph 4 above.

If you consider there to be a dispute between you and Royal Canin India, please contact us at feedback.india@royalcanin.com. These Terms and the privacy policy available separately on the Site shall be governed by and construed in accordance with the laws of Indian.

You agree to submit to the exclusive jurisdiction of the courts of India to resolve any dispute arising out of the Terms or your use of the Site.

Your Use of the Site is not permitted in any jurisdiction that does not give effect to all provisions of the Terms, including without limitation, this section.

The content on the Site has been provided in good faith on an “as is where is” basis without any warranty as to fitness for purpose. The content may contain inaccuracies or typographical errors. Whilst Royal Canin India endeavours to ensure that the information on the Site is correct, no warranty, express or implied, is given as to its accuracy and Royal Canin India does not accept any liability for error or omission or that the functions contained in content, information and materials on the Site, including, without limitation any third party sites or services linked to the Site will be uninterrupted or timely, or that the defects will be rectified, or that the Site or the servers that make such content, information and materials available are free of viruses or other harmful components.

In using the Site, you agree that Royal Canin India or any of its employees, contractors, partners, sponsors, advertisers or others, are not responsible or liable for any content or items, including but not limited to any text, information, images including photographs or graphics, audio clips, video clips, and web-links posted by you, other users, or third parties onto the Site.

You also agree that Royal Canin India or any of their affiliates are not responsible for the content or availability of third party websites and/or mobile applications linked to or referenced on the Site. You agree that Royal Canin India or any of their affiliates shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any such content or on the goods or services available on or through any such websites and/or mobile applications or any other matter relating to the Royal Canin India. Any material downloaded or otherwise obtained through the Site is accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system. Royal Canin India cannot and will not assure you that other users are or will be complying with the foregoing rules or any other provisions of these Terms, and, as between you and Royal Canin India, you hereby assume all risk of harm or injury resulting from any such lack of compliance by you.

Nothing in this Agreement shall limit or exclude our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees or for any other liability that cannot be limited or excluded by law.

Royal Canin India shall be entitled to and reserves the right to restrict, suspend or terminate your Royal Canin India account or deny you access to the Site or take such other action as Royal Canin India deems appropriate, with or without notice to you, if it determines, in its sole discretion, that you are in breach any of the Terms or that your use of the Site is inappropriate or otherwise unacceptable, whether or not on the basis of a user or a third party report of violation of its right as a result of your use of the Site. Upon suspension or termination of your account with us, we reserve the right to remove or delete your information that is available with us, including but not limited to your login, account information and information posted by you.

The restriction, suspension or termination of your Royal Canin India account or your access to the Site pursuant to this section will be without prejudice to any rights which Royal Canin India may have against you in respect of your breach of these Terms.

Royal Canin India shall be entitled to disclose your user identity and details if required or requested by the courts or other law enforcement authorities and/or agencies or in such other circumstances as Royal Canin India in its sole discretion considers reasonably necessary or appropriate.

You agree to indemnify and hold each of Royal Canin India Limited, its directors, representatives, employees and contractors, harmless from any claim or demand, including reasonable solicitors fees, made by any third party due to or arising out of your use of the Site, the breach of these Terms by you, or the infringement by you of any intellectual property or other right of any other person or entity.

If any provision of these Terms is unenforceable as determined by a court of competent jurisdiction under your national law, then such provision shall be struck out. All remaining provisions shall remain in full force and effect.

If we delay or fail to act in respect of any breach by you of these Terms, this will not operate as a waiver of our right to act in relation to subsequent or similar breaches by you.

Notices: If you need to give us notice of anything, you must write to us in English at feedback.india@royalcanin.com. If we need to give you notice of anything, we shall write to you at the email address you provide to us, either during the registration process or when your email address changes. Notice shall be deemed given 24 hours after an email is sent, unless the sender is notified that the email address is invalid or receives any ‘delivery failure’ notification. If you have any questions about this, please contact feedback.india@royalcanin.com.

Privacy Policies

1.1 Royal Canin India is committed to ensuring that your privacy is protected and to processing your personal data in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws. We will only collect and use your personal data in accordance with this privacy statement.

1.2 www.petside.royalcanin.in is owned and operated by Royal Canin India. Royal Canin India Limited is a company registered in India under registration number AADCR4417JSD001. Its registered office is at 14th Floor, Unit 1401 & 1402, F Wing, Lotus Corporate Park, Off Western Express Highway, Goregaon (E), Mumbai 400063, Maharashtra, India

1.3 Unless otherwise noted in this privacy statement, the terms “Royal Canin India”, “Petside Stories”, “we” and “us” refer to Royal Canin India.

2.1 This privacy statement sets out:
how Royal Canin India collects, stores, shares and uses personal information (such as information that identifies, relates to or describes you, or which is capable of being associated with you) collected from you when you use our website (the “Site”) or any software, services or application programming interfaces available on or through our Site (“Personal Data”); and
details the types of Personal Data collected, stored, shared and used and your right to control your Personal Data,
(“Privacy Statement”).

2.2 This Privacy Statement does not apply to information that may be collected by third parties who own or operate websites which link to our Site or are accessible by links from our Site. While accessing those other websites, you will be subject to the terms and conditions of use and privacy policy of those other websites.

2.3 If you are under the age of 18, you must not use this Site or submit Personal Data to it unless you have the consent of and are supervised by a parent or guardian.

2.4 You should read this Privacy Statement carefully and we recommend that you print and keep a copy of it for your future reference.

2.5 This Privacy Statement was updated on 17th May, 2017. We reserve the right to change and update this Privacy Statement from time to time. We recommend that you revisit this page regularly to keep informed on the current Privacy Statement and ensure that you are happy with any changes.

2.6 By continuing to use this Site, you confirm that you have read, understood and agree with the entire Privacy Statement in effect at the time of your use. If you do not agree to the entire Privacy Statement in effect at the time of your use, then you must not use this Site.

3.1 When you use this Site (including through submissions/posts in user forums or blogs on or via this Site, by accessing or browsing it or by communicating with us via email or by signing up for newsletters or other communications through it), we may collect all or some of the following Personal Data from or about you:

  • your name and title and gender and date of birth;
  • Details of your pet. Name, gender, date of birth, breed etc.
  • your company name or affiliation;
  • your contact information including phone/mobile number/fax and email address, device information, location and network carrier;
  • other demographic information including your home or other addresses and postcode;
  • your communication and shopping preferences and interests
  • other information relevant to customer surveys and/or offers which we may make available to you;
  • where you have submitted/posted content, your submissions/posts or blogs; and
  • where you have registered with us, your user name and password.

3.2 We may also collect some or all of the above types of information from our business partners or third parties who have your consent to pass that information on us or who may be authorised by you to authenticate or identify you to us or to sign in to our Site using credentials from that business partner or third party.

3.3 When you submit/post content which is Personal Data on or via the Site in user forums or blogs on or accessed via this Site, you agree that any such Personal Data may be viewed by others.

3.4 We do not knowingly collect information from children under the age of 18 unless we have the consent to do so of the parent or guardian.

4.1 We (and third party data processors, vendors and hosting partners who may be acting on our behalf) may collect, store and process your Personal Data for the following reasons:
to make this Site available, to customise it, to provide content tailored to individual requirements; to understand your needs and provide you with improved products and services, newsletters and other communications and to enable others to view submissions/posts and blogs of users;
for our internal record keeping requirements including collection of anonymised details about visitors to our Site to compile aggregate statistics or produce internal reports;
with your agreement, to contact you about our or our business partners’ promotions, products and services or other information which we think you may find interesting, offers, or for customer satisfaction purposes (including contact by email or SMS);
for market research, analysis, testing, monitoring, risk management and administrative purposes (including diagnosing technology problems which may be reported to us); and
for any purposes related to the above or where we have a legal right or duty to use or disclose your Personal Data (including for abuse, crime and fraud prevention and related purposes).

4.2 In terms of sharing, disclosing or transferring your Personal Data to third parties (together, “Disclose” or “Disclosing”), except as set out in this Privacy Statement, we will not Disclose your Personal Data unless we have your permission or unless we are required to do so to:
comply with applicable law or an order of a governmental or law enforcement body; or
investigate, prevent or take action against suspected illegal activities (including fraud or where the personal safety of another person may be threatened) or breaches of our Terms of Use ; or
establish or exercise our legal rights or defend against legal claims.

4.3 If we become aware that we have collected or been sent Personal Data from a person under the age of 18 without the consent of the parent or guardian, we will deactivate the relevant account as soon as is reasonably practicable.

4.4 In the event that a third party proposes to acquire all or some of our business and/or assets, we may disclose your Personal Data to that third party in connection with their proposed or actual acquisition. In the event that we become insolvent or we are in any similar situation, we may also disclose your Personal Data to third parties as part of a business or asset sale carried out where such disclosure is lawful and compliant with the Data Protection Act 1998.

4.5 We reserve the right to retain your Personal Data, any other information which we have collected and any content that you have submitted to the extent required by applicable laws and as we may require for operational and legal purposes.

5.1 We are committed to ensuring that your Personal Data is secure.

5.2 In order to minimise the risk that there is unauthorised access to or Disclosure of your Personal Data, we put in place where practicable appropriate physical, electronic and managerial procedures to safeguard and secure it.

5.3 Although we take appropriate measures to safeguard the Personal Data that you provide to us, no transmission over the internet is guaranteed to be secure. For your security, you should:

  • if using a computer in a public location, always log out and close the website browser when you complete your online session;
  • keep your account details and passwords private;
  • frequently change your password;
  • avoid using the same password for multiple online accounts.

6.1 Your use of other websites which are owned and operated by third parties and are accessed by links from this Site is not governed by this Privacy Statement and we do not control any of those other websites.

6.2 Once you use the links from this Site to access those other websites, we are not responsible for the privacy of any data that you provide while using them.

6.3 You should review the privacy policies applicable to those other websites and ask any questions or raise any concerns about their collection or use of your Personal Data with that website operator.

7.1 You may request details of the Personal Data that we hold about you under the Data Protection Act 1998 or amendments to such details if they are inaccurate or incomplete. We may charge you a small administration fee to respond to your request.

7.2 You have the choice to restrict our collection or use of your Personal Data in the following ways:
when you are asked by us to accept a cookie or to fill in a form on the Site, look for your cookie settings and the area that you can click to indicate your preference as to use of your Personal Data for marketing or other purposes; and
if you have previously agreed to accept a cookie, then you may change your mind at any time disabling or deleting the cookie or amending your cookie settings.

7.3 You have the choice as to whether we use your Personal Data to send you promotional or other information about third parties or us. If you consent but later change your mind to receiving such communications, you may contact us and we will cease such activity.

Our details:
www.petsidestories.royalcanin.in is owned and operated by Royal Canin India trading as Royal Canin India. Royal Canin India Limited is a company registered in India under registration number AADCR4417JSD001. Its registered office is at 14th Floor, Unit 1401 & 1402, F Wing, Lotus Corporate Park, Off Western Express Highway, Goregaon (E), Mumbai 400063, Maharashtra, India.

Write to us on feedback.india@royalcanin.com; or indicate your consent or withdrawal of your consent to marketing communications by clicking on the “Unsubscribe” link in communications which you receive from us.

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